Vivélo FAQ
Welcome to Vivélo’s FAQ section! Have a question? We’ve got answers. If you need further assistance, feel free to contact us at team@vivélo.com.
General Questions
What is Vivélo?
Vivélo is a premium wellness brand that combines fitness, sustainability, and beauty. We offer high-quality supplements, accessories, and eco-friendly products designed to enhance your well-being and lifestyle.
What makes Vivélo different?
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Sustainability First – We prioritize eco-friendly materials and ethical sourcing.
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Science-Backed Products – Every item we sell is designed with quality and effectiveness in mind.
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Luxury Meets Wellness – We combine high-end aesthetics with products that support a healthier life.
Ordering & Shipping
Where do you ship to?
We currently ship across Canada and US. We are working on expanding our shipping options!
How long does shipping take?
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Standard Shipping: 10-15 business days
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Express Shipping: 2-3 business days
Processing times may vary depending on demand and location.
How much does shipping cost?
Shipping rates vary based on location and order size. You can see the final cost at checkout.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $100.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I start a return or exchange?
Email us at team@vivélo.com with your order number and reason for return. We’ll guide you through the process.
Are returns free?
We currently do not cover return shipping costs unless the item is defective or incorrect.
What if my product arrives damaged?
Please contact us immediately with photos of the damaged item, and we’ll make it right!
Product Questions
Are Vivélo products eco-friendly?
Yes! Sustainability is at the heart of Vivélo. Our packaging is recyclable, biodegradable, or reusable, and we source materials responsibly.
Are your supplements third-party tested?
Yes, all of our supplements go through rigorous third-party testing to ensure quality, purity, and potency.
Are your products vegan and cruelty-free?
Yes, Many of our products are vegan and all are cruelty-free. Check the product description for details.
Payments & Discounts
What payment methods do you accept?
We accept:
✅ Visa, Mastercard, American Express
✅ PayPal
✅ Apple Pay & Google Pay
✅ Shop Pay
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers, early access to new products, and special discounts.
Can I use multiple discount codes at checkout?
No, only one discount code can be applied per order.
Contact & Support
How can I contact Vivélo?
You can reach us at team@vivélo.com or through our contact form on the website.
Do you have social media?
Yes! Follow us for the latest updates, promotions, and wellness tips:
